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The Family Guide to Choosing a Home Care Agency in Ohio

If you are considering in-home care for a loved one, this guide will help you understand more about what to look for in an excellent home care agency in Ohio.
Get Started with In-home senior care in Akron OH
Get Started with In-home senior care in Akron OH

If you have recently decided to consider in-home care options for yourself or a loved one, this guide will help you understand more about what to look for in an excellent home care agency in Ohio, and how to pay for in-home care.

We know researching senior home care options can be an overwhelming process. There are so many agencies out there and they all seem to offer the same thing! So how do you choose? In this blog post, I will share with you my top tips for choosing a home care agency that will fit your needs best.

Tip 1: Research / Ask Around!

Yes, do your research. Ask family and friends who they use, search online reviews for the agencies in your area, call community organizations to see which agency they recommend. The more information you can gather about different agencies will help narrow down the list of potential companies for you to choose from.

Tip 2: Background and Experience

It is important to find out what the agency’s background and experience are. This includes asking about their staff, certifications, training programs they put their employees through, how many years in business they have been, and if there were any safety or quality issues that the company has.

Tip 3: Ask How Caregivers are Matched to Clients

It is important to find out how the company identifies the client’s needs and matches them with care providers, this includes asking about what qualities they look for when matching people to a family or individual’s unique situation.

Tip 4: Know Your Needs

Have some idea about what services you are needing.

  • Does your loved one have dementia, memory loss, or mobility issues?
  • Do you need hourly care, live-in care, or someone to come in just a few hours per week?
  • Do they need help with personal care (bathing, dressing, grooming), or just a companion to help with errands, housekeeping and laundry?
  • Does your loved one wander out of the house and get confused?
  • Have they stopped driving?
  • Do they need help with simple meal preparation?
  • Medication reminders?
  • Transportation?


Tip 5: Talk on the Phone.

A great way of knowing which company is best for you, would be to have a frank conversation with their staff about the services that are provided as well as how much money it will cost per day or week. Research the company that you`re looking to hire before setting up an interview with them in order to make sure they have what your needs are and can provide it for you. This will save time talking about things like transportation or other services which they may or may not provide.


Tip 6: Take your time…if you have time!

Sometimes families need in-home care “right now” in a crisis. Other times, it’s a decision that needs to be made soon, but isn’t an emergency. If you have time, take your time in making a decision. Don`t rush it and don’t let a home care agency rush you into signing anything on the spot – that’s when mistakes are made. Make sure you have a contract and read it carefully before signing anything!


Tip 7: Ask About Current Policies

Make sure to ask plenty of questions about their company policies and procedures so they can answer any concerns or worries you might have. What is their current COVID-19 policy? What is the procedure when a caregiver calls in sick?

Tip 8: How Flexible Are Their Hours?

Make sure the Home Care Agency is flexible with their hours. Some agencies only work during certain times of the day, which might not be convenient for you and your family’s schedule.

Tip 9: Do They Seem Courteous and Respectful?

Make sure the Home Care Agency is helpful and respectful. If they don’t seem to really care about your needs or their employees, you might want to reconsider hiring them.

Tip 10: Fully insured?

Don’t forget to ask about insurance coverage before hiring a home care agency. Ask if they are fully insured and ask them to tell you what that means.

Tip 11: Know How You Plan to Pay for In-Home Care

  • “Most” non-medical home care agencies across the U.S. are private pay only. There are plenty of exceptions.
  • Some home care agencies accept Medicaid. Most accept payment from long-term care insurance plans. Some accept VA Aid and Attendance Pension Benefit payments.
  • Please know that Medicare is health insurance for seniors 65+. It was not designed to pay for long-term non-medical care.
  • Although things are changing, it’s still mostly a private pay situation for companion care and personal care services in the home.


In summary, all home care needs are different. Autumn Hills Home Care is dedicated to providing you or your loved one home care that is designed for them, on their schedule. Our staff of qualified in-home caregivers are dedicated to giving you (senior and family) the support you need to stay independent at home for as long as possible. The goal is happy, healthy, and independent at home. Our mission is to make that happen for as long as we can. It’s a team effort, and we would love to be part of your home care team.

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